At swaragini.com, we are committed to ensuring the satisfaction of our customers. However, it’s important to note that we have a specific policy regarding refunds:
No Refunds to Source Account: Please be aware that we do not offer refunds to the source account for any sold merchandise. Once an item is sold, the sale is considered final.
- Customers can return products within a specified period (e.g., 30 days) from the date of purchase if they are not satisfied.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- To initiate a return, please contact our customer service team with your order details and the reason for the return.
Exchange Policy: While we do not offer refunds, we want to ensure that you are completely satisfied with your purchase. If you have any issues with the product you receive, such as size or manufacturing defects, we are happy to offer an exchange. Please contact our customer service team within a specified period from the date of purchase to initiate an exchange.
Conditions for Exchange:
- The item must be unused, unworn, unwashed, and in its original condition.
- The product must have all original tags and packaging intact.
- Exchanges are subject to the availability of the requested item.
Process for Exchange: To request an exchange, please follow these steps:
- Contact our customer service team with your order details and the reason for the exchange.
- Once your request is approved, follow the instructions provided by our team to send back the product.
- After we receive and inspect the returned item, we will process the exchange as per the availability of the requested product.